About the customer
Telenet is one of Belgium’s largest telecommunication providers and specialises in the supply of broadband internet, fixed and mobile telephony services and cable television. Telenet is a leader in the digital transformation the whole telco industry is going through.
CHALLENGE
The expectations of Telenet’s customers have radically changed over the last couple of years. The company needed a way to make sure its workforce reflects this transformation towards a more digital enterprise. To do so, they looked for a solution to show them which skills and competencies they already have in house, which future-oriented skills they lack, and what actions they can take to bridge the gap.
Solution - Delivered in under 8 weeks
As human capital is the most crucial asset in their organisation, Telenet implemented TechWolf in their quest towards Strategic Workforce Intelligence. In only eight weeks time, they had a better grasp of the talent present in their walls and the trends in the job market, adding new insights continuously every day.
TechWolf uses existing employee data from Telenet's software systems - including Oracle HCM Cloud, Confluence and Jira - to automatically track the skills and competencies of every single employee. No surveys or time-intensive workshops needed.
TechWolf continuously analyses the entire labour market to identify skill trends, changes in job content and future roles in every industry imaginable. By combining knowledge from telecommunications and other verticals, Telenet can define which skills they need now and in the future.
Now that Telenet has a clear view of the skills they have and need, they can turn strategic goals into actionable plans. With TechWolf, they can detect skill gaps and calculate employability on the level of the employee, department or organisation and take people decisions accordingly.
Kris Legroe (Director of Employee Services at Telenet)
By targeting the right skill requirements and prioritising the most urgent transition strategies, Telenet aligns the workforce with its strategic business plans.
By focusing on the skills they really need, Telenet can optimise recruitment and training efforts, and measure the return on people investments accordingly.
By proactively planning to have the right people in the right place, Telenet minimises costly gaps in people resourcing.
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